Lobby, corridors, staircases, windows, façade — the paths every guest takes before they reach their room. We clean the public areas. Room housekeeping we leave to your house or a specialised housekeeping firm.
The first 60 seconds in a hotel happen in the public area — entrance, lobby floor, reception counter, seating, lift, corridor. The guest forms a judgement here, long before entering the room. A dusty bench, a worn lift button, a smudged mirror in the guest restroom — that's a perception issue, not a comfort issue.
We clean material-appropriately: stone and marble floors in the lobby, carpet runners in the corridor, marble or wood handrails in the staircase, glass fronts and façade. The paths are our field — clean, streak-free, no limescale in the guest restroom, no dust on the skirting boards.
What we deliberately don't do: room housekeeping (making beds, cleaning the bathroom inside the guestroom, minibar, towel service, turnover cleaning). That has its own standards and routines — that's done either by your in-house team or a specialised housekeeping firm. We calculate honestly: better clearly scoped than a promise we cannot keep.
We clean the paths to the room. What happens in the room is not our area.
We take care of what lies between the rooms — the paths every guest walks. Hotel rooms, suites and wellness interiors are not part of our scope.
Discreet, documented, scheduled.
Glass, frames, profiles, seals — streak-free.
Limescale extraction down to the joint.
We come on site, define the public areas with you and clearly delimit them: lobby, corridors, stairs, windows, sanitary — rooms stay out. Written FIX price, no hidden extras.
We clean in your quiet time windows: at night, early morning or during low-activity phases. Discreet, fixed team, no guest interaction. Frequency by agreement (daily, multiple times daily, weekly).
Written confirmation per visit: date, areas, tasks completed. For your internal documentation — not a replacement for in-room housekeeping records.
Room housekeeping — making beds, changing towels, cleaning the bathroom inside the guestroom, checking the minibar, turnover cleaning. That has its own hotel standards and routines — we refer you on to your in-house housekeeping or a specialised housekeeping firm.
Wellness-area interiors like sauna operation, pool water treatment, massage rooms — that falls under wellness-hygiene standards and needs specific certification. We clean the associated WC facilities and the public paths, not the wellness interior itself.
Specific hotel-hygiene certifications like SHV (Swiss Hotelier Association) or ISO hotel-hygiene — we provide internal cleaning records, but no certified industry proofs. Anyone who needs that goes to a certified provider.
Better clearly scoped than over-promised. That protects your business and ours.
«We had a previous cleaning firm that also wanted to do housekeeping — in the end both were half done. With M&M the line is clear: lobby, corridors, windows, façade — that's their area. Housekeeping is done by our own team. Clean accountability, clean handovers, no double work.»Example statement · Hotellerie · Canton Solothurn
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